Hospitality Consulting Excellence

POLARIS
HOSPITALITY

Elevating every dimension of your hospitality business — from the spark of an idea to the height of operational excellence.

30+
Years
Experience
4
Continents
Active
Forbes
5-Star
Delivered
Luxury hotel lobby
MX
Mexico &
Spain
About Us

Where Vision
Meets Excellence

At Polaris Hospitality, we partner with owners, investors, and operators to elevate every dimension of their business — from the spark of an idea to the height of operational excellence.

Experts in hotels, resorts, restaurants, golf clubs, wellbeing, and residential, our team is based in Mexico and Spain but covers projects around the world.

"From first concept to full operational maturity, we bring the precision, passion for perfection, and attention to detail that only decades of world-class experience can deliver."

Strategy

Management

Results

What We Do

Spanning the Full
Hospitality Lifecycle

Eight integrated service lines covering every stage of your hospitality asset — from concept through operation.

Strategic Planning & Business Development

Long-term growth strategies, business plans, market research, and multi-year investment strategies to enhance KPIs.

Operational Asset Management

Process streamlining, financial monitoring, operational standards, and multi-departmental alignment.

Concept Development & Pre-Opening

Turnkey openings covering culinary offer, branding, communication, recruitment, and opening events.

Guest Experience & Service Excellence

Forbes and LQA standards, bespoke service protocols, curated experiences, and mystery shopper programs.

Brand Positioning, PR, Sales & Marketing

Social media management, trade show representation, and comprehensive marketing strategies.

Talent Recruitment & Team Development

Right-fit recruitment, talent retention strategies, and coaching, training, and mentoring programs.

Sustainability & CSR Strategies

Sustainable operational practices, CSR initiatives, waste reduction, and ESG reporting frameworks.

Art Advisory & Cultural Experience

Strategic art acquisition, cultural identity strategy, and curated guest experiences that drive brand loyalty.

Brands We've Served

Rosewood Mandarin Oriental Belmond Montage Fairmont Maravilla Discovery Land & Co
Our People

A Borderless Team with
Worldwide Reach

Seasoned professionals who own, live, and breathe the "Sense of Beauty" — genuine care and passion for perfection across four continents.

Christian Tavelli — Managing Director

Managing Director

Christian Tavelli

30+ years at the helm of ultra-luxury hotels, resorts, and residential communities across Europe, Asia, and the Americas. Glion Institute graduate.

"Vision with Action, can turn Dreams into Reality"

Tahuca Garcia de Diego — Real Estate Consultant

Real Estate Consultant

Tahuca Garcia de Diego

Two decades bridging investors, owners, and hospitality professionals. Deep market knowledge and strategic vision in real estate acquisition.

"There is never a Second chance for a First impression"

Jorge Allec — Art Advisor

Art Advisor & Cultural Consultant

Jorge Allec

Contemporary artist with a Master's in Wealth Management. 53 countries, transforming spaces into immersive cultural experiences.

"Art as a high-value strategic asset"

Susana Dominguez — Rooms Division Consultant

Rooms Division Consultant

Susana Dominguez

Iconic experience at Hotel Ritz Madrid and Las Ventanas al Paraíso — a Rosewood Resort. Luxury guest experience and operational leadership.

"Operational excellence, without exception"

Christian Sala — Culinary Director

Culinary Director

Christian Sala

Culinary Institute of America graduate. Career spanning Europe, the US, Middle East, and Latin America. Expert in concept development and pre-openings.

"Culinary excellence meets operational strategy"

Maxime Cormier — Wellbeing Architect

Wellbeing Architect

Maxime Cormier

25+ years of luxury hospitality experience. Specializes in wellbeing strategy and managing multi-million-dollar wellness portfolios.

"Bridging concept and operational execution"

Why Choose Us

Proven Excellence
at Every Level

Multi-Continent Track Record

Proven results across three continents — resorts, hotels, private clubs, golf, and residential.

Award-Winning Standards

Forbes 5-Star, LQA, and Michelin Star operational delivery experience. We've built the standards.

Financial Acumen

Multi-million dollar budgets. Expertise in revenue management, cost control, and rightsizing.

Full Lifecycle Coverage

From first concept to full operational maturity — owned, lived, and breathed at every stage.

Luxury hotel pool
30+
Years Experience
Forbes
5-Star Delivered
4
Continents Active
7+
World-Class Brands
How We Work

The Three-Step
Polaris Approach

Step 01

Define

  • Define scope & project objectives
  • Align goals and deliverables
  • Identify primary point of contact
  • Establish key decision makers

Step 02

Approve

  • Develop detailed project framework
  • Budget estimation & timeline
  • Resource planning & milestones
  • Finalize within one week

Step 03

Execute

  • Begin approved implementation
  • Monitor progress & milestones
  • Deliver conclusions & findings
  • Provide next steps & results
Fee Structure

A Tailored Approach
for Every Need

The Relationship Model

Retainer

A fixed monthly fee for ongoing advisory access. Ideal for brands seeking continuity and long-term strategic partnership.

Best For

Pre-opening strategy, asset management, brand repositioning, or sustained commercial advisory.

The Precision Model

Day Rate

A fee per day of engagement. Ideal for short, high-impact work where expertise matters more than long-term staffing.

Best For

Pre-opening support, operational audits reviewing service standards, F&B ops, SOP compliance.

The Deliverable Model

Project Base

A defined fee for a defined scope. Ideal for a one-time project or to test the partnership before a deeper engagement.

Best For

Feasibility studies, concept development, brand audits, SOP design, and pre-opening advisory packages.

Let's Connect

Your Vision.
Our Expertise.
Exceptional Results.

Whether planning a new concept, optimising an existing operation, or repositioning a brand — we're ready to partner with you.

Send us a message

We respond to every enquiry within 24 hours.

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